purelyhaven Terms of Service

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Welcome to purelyhaven. These Terms of Service ("Terms") set out the rules that apply when you visit or use purelyhaven's website, mobile platform, products, and customer services. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

When you access or use any service offered by purelyhaven, you confirm that you have reviewed and understood these Terms and consent to be bound by them, together with all laws and regulations that apply to you. Should you disagree with any part of these Terms, you may not use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the age of legal majority in the jurisdiction where you reside.
• Prohibited Conduct: You agree to use our platform only for lawful, personal, and non-commercial purposes. You must not:
  • Commit fraud or submit orders that are false or unauthorized;
  • Deploy bots, scrapers, or other automated tools to harvest product details or pricing without our consent;
  • Interfere with or attempt to breach site security, data systems, or user accounts;
  • Resell purelyhaven products for commercial gain without our explicit written approval.
• Account Security: You are responsible for keeping your login credentials confidential and for all activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Should an evident pricing or typographical error occur, purelyhaven may correct it and adjust or cancel any affected orders prior to shipment, refunding any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen information is supplied for reference only; customers with serious allergies should carefully review the labeling on product packaging.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website depends on product availability and verification. We may limit order quantities or cancel orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled through payment gateways that comply with PCI-DSS standards. Payment in full is required before we ship your order.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@purelyhaven.shop within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on purelyhaven's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to purelyhaven and is protected by international copyright, trademark, and intellectual property laws. Reproduction or distribution without authorization is strictly prohibited.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, purelyhaven will not be liable for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. Our total aggregate liability for any claim connected to a transaction will not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim arising from or relating to these Terms or your purchase must first be submitted to purelyhaven's support team for informal resolution.

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9. Changes to These Terms

purelyhaven may update or revise these Terms at any time. When changes are material, we will communicate them by posting the revised terms on our website. If you continue using our website or services after any update, you accept the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: purelyhaven
• Customer Support Email: support@purelyhaven.shop
• Customer Support Phone: 16269266277
• Physical Business Address: 3540 San Gabriel River PARKWAY, BALDWIN PARK, CA 91706, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST