purelyhaven Order & Shipping Policy

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Thank you for choosing purelyhaven. Our team is committed to getting your grocery and kitchen essentials to you safely and on schedule. The guidelines below are intended to give you a clear, honest picture of how we handle orders from the moment you check out to the moment your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days, counting Monday through Friday only and excluding federal holidays.
• Order Cut-Off Time: Any order submitted before 2:00 PM EST on a weekday is generally handled the same day. Orders submitted after that time, or at any point over the weekend, are moved to the next business day for processing.
• Perishable Goods Handling: Items that require temperature control are sealed with professional-grade cold-chain packaging and shipped only Monday through Thursday, so they are never left sitting in a carrier facility over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery window is shown transparently during checkout, before you submit payment.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Ground service available on all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders totaling more than $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Prioritized handling for quicker arrival.
Overnight Shipping	Next business day	$29.99 USD	Next-day express service (orders must be placed by 2:00 PM EST).

Important: Transit estimates start once your package leaves our warehouse. Timelines may run slightly longer during major holidays or when severe weather affects carrier networks.

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International Shipping

purelyhaven currently delivers to Canada, the United Kingdom, Australia, and a selection of European Union member countries.

• Estimated Transit Time: 7–14 business days from the date of dispatch.
• Customs, Duties & Taxes: Cross-border shipments can trigger import duties, value-added taxes (VAT), or customs processing charges once they reach the destination country. Your local customs office sets these amounts, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

As soon as your order is on its way, we will send an automated confirmation email that includes a direct tracking link and the name of the carrier handling your package.

If tracking details have not appeared or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team and provide your order number.

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Order Modifications & Address Changes

Because we work to ship orders quickly, processing begins shortly after your purchase is completed.

• If you need to correct a shipping address or adjust your order, please reach out to us within 1 hour of placing it at support@purelyhaven.shop.
• We will make every reasonable effort to honor your request, but once a package has been transferred to the carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in excellent condition:

• Perishable Items: If a perishable product arrives spoiled, damaged, or otherwise compromised because of a shipping delay, contact us within 48 hours of delivery and include photographs. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if any items are damaged on arrival, please notify us within 7 days of the delivery date.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or the status of an order, our team is here to help:

• Official Business Name: purelyhaven
• Customer Support Email: support@purelyhaven.shop
• Customer Support Phone: 16269266277
• Physical Business Address: 3540 San Gabriel River PARKWAY, BALDWIN PARK, CA 91706, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST